Software Support Consultant

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  • Type: Permanent
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  • Ref: SSC Alfa Staff
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Who's managing this role?

Gosia Gliwinska

Managing Consultant

Description

Alfa Staff are currently looking for technically minded, ambitious candidates to join an innovative document management consultancy in Wellington, Somerset.

The SSC will be IT savvy, will have an in-depth understanding of cutting edge software and is looking to progress in a vertical market.  It will suit recent graduates as well as experienced first line support consultants who would like to take their career to the next level. With full product training provided, you will have a unique opportunity to learn the company’s bespoke products and be a part of a support team delivering excellence every day. 

Reporting to the Technical Support Manager you will be part of the support team and be involved in all aspects of technical and customer support. You will be responsible for identifying and resolving all bespoke software systems problems/issues.

WHAT YOU’LL BE DOING

  • Understanding and implementing customer requirements 
  • Recognising system issues and making adjustments in a timely manner 
  • Analysing customer data and processing rules
  • Writing and testing bespoke software 

WHAT EXPERIENCE YOU NEED

  • Ability to work within a fast-paced environment 
  • Excellent analytical and problem-solving skills 
  • Ability to work efficiently in line with agreed time scales 
  • Excellent communication skills both verbally and written
  • Minimum of 5 GSCE's Grade C or equivalent, including English and Maths 

Working Hours (Full time): Monday to Friday           

(40 hours per week) 08:30 – 17:30 (1-hour break)

Salary:    The Company operates a performance based salary grading structure              Starting Salary: Level 1                 

Benefits:   Generous Company Pension Scheme         

Optional Private Healthcare 

28 days holiday rising to 33 (1 day increments annually) including Bank Holidays

 





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Looking to recruit

If you have a recruitment brief, need to call on our expertise with a benchmarking exercise or would like more information about Alfa Staff, please call 01633 253 207.